Q. How do I make a purchase of my order on the site?
To make a purchase :-

•Click “Add to Cart” button on the product you wish to purchase.

•Click “Continue Shopping” to continue adding other products into the cart or click “Checkout” to proceed your payment for the products.

•You'll reach a log in page where you are required to log in your account using your Username and Password. If you don't have an account with Nukilan Biruni yet, you will need to register a new account before you proceed with the payment.

•You'll need to confirm your shipping address on the “Shipping Address” page and click “Next”.

•From here, you need to select your preferred shipping method and click “Next”.

•Then, you'll need to choose your payment method and click “Next”.

•Once you have followed all the required steps, you will need to reconfirm your billing details and agree on the terms and condition.

•Click “Confirm Order” to complete the order.

•You will receive a confirmation email upon your order and be updated every step of the way until your purchase is safely delivered. 

Q. What are the payment methods available?
•Customers have the choice for the following modes of payment upon checkout;

1. Online Banking
(Maybank2u, CIMB Clicks, RHB Now, Public Bank Berhad, Hong Leong Bank
AmBank, UOB Bank, Bank Rakyat, OCBC Bank, HSBC Bank, Affin Bank
Bank Islam, Standard Chartered Bank, Bank Simpanan Nasional (BSN)
Bank Muamalat, Alliance Bank, Kuwait Finance House)

2. Paypal 
**highly recommended for International customers

3. eWallet

Q. How to change my account's personal information and shipping address?

Log-in your account → Click on “Account Maintenance” → Edit your account information and Shipping Address here.

Q. I forgot my Password for my account. What should I do to retrieve it?

•Click on “Lost Password?” and fill your email that was used to register the account in the box.

•Click Submit.

A verification token will be sent to you. Once you have received the token, you will be able to choose a new password for your account.

Q. Can I cancel an existing order that has been made?
Yes, only if the order is still on 'pending' status.

- Please send an email to our Customer Service, nukilan.biruni@gmail.com with the message title “Request to Cancel Order” in order to inform us about the cancellation order.

- Orders that are in shipping or has been shipped cannot be cancelled.

Q. What is the product's transaction currency?
•All products transaction currency will be done in MYR.

Q. How long does the delivery usually takes?
Due to the recent MCO announcement, a longer fulfillment time of 3 to 5 working days instead of the usual 2 to 3 working days.

Q. I still have doubts!
Sorry that we're unable to clear your doubts in the F.A.Q page. Kindly send us an email to sales.nukilanbiruni@gmail.com for us to further clarify your issues.

Happy Shopping and sign up to be our Dreamer now! Exciting experience awaits you!